If you need help with your order, please complete the form to reach out to us and we’ll get back to you within 24-48 hours with the answers you need!

Yes – we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax. Hurray!

No – There is NO sales tax, but the customer in Europe & Canada may have to pay customs duties, fees or taxes.

We accept PayPal, you can pay by credit card, debit card without creating a PayPal account.

Standard Shipping Times

USA and Canada: 6 – 20 days

Other countries: 11 – 30 days

When your items are shipped out, you should receive notification from us via email providing you with a tracking number.

Please go to My Account Page, fill your email address in the Register block, a link to set a password will be sent to your email address, then you can log into our website after the password set.

In case of any problems with your delivery, LumenTac will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you.

We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you have already received your order and find that it is damaged, please contact our customer support.

Please refer to the Refund & Returns page.