Do you ship worldwide & how much does shipping cost?
Yes – we ship worldwide. We offer customers free USA and International Shipping with tracking info on orders over $55 USD, you will be charged 6 USD if your order amount is under $55 USD.
What are your shipping and processing times?
Standard Shipping Times
USA and Canada: 6 – 20 days
Other countries: 11 – 30 days
Processing Times
Orders can sometimes take 2 days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, its okay. Contact us and we’ll fix it!
If you need more detailed information, please send us an email and we’ll help you out!
Unexpected Delays
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
Signature on delivery
If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package.
For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address.
Please note, if you choose this option, goods may be left with reception or the Mail Room.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, LumenTac will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you.
We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you have already received your order and find that it is damaged, please contact our customer support.